Care when it’s urgent but not an emergency
Receive value-based urgent care for non-life-threatening conditions without the need to visit an emergency department.
Our Urgent Care Service* (UCS) centre at Rouse Hill Family Medical Practice can be accessed by calling the Urgent Care Line on 1800 371 372 where a clinician will assess your needs, provide you with health information and advice, and book you into a UCS centre if appropriate.
The urgent care service is open Monday to Friday, 8am to 8pm and can treat urgent conditions such as:
Minor Injuries
- Suspended fractures, sprains and dislocations
- Wound management and cuts requiring stitches
- Non-venomous animal and insect bites
- Minor burns
- Removal of foreign objects from skin, eyes and ears
Mild illnesses
- Respiratory symptoms
- Diarrhoea/vomiting
- Skin rashes including cellulitis
At this stage, our UCS centre cannot treat patients under 16 and over 65 years who require an infusion; patients undergoing chemotherapy; patients with cardiac/chest pain, severe abdominal pain and serious breathing difficulties; and patients with acute mental health diagnosis. If this is an emergency, please call 000.
*Urgent Care Services are a Western Sydney Care Collective initiative brought to you by the Western Sydney Primary Health Network and Western Sydney Local Health District. You can find more information about Urgent Care Services on the Western Sydney Care Collective website.
